Issue prior to purchasing plugin

  • Resolved mhjobes

    (@mhjobes)


    5 years, 7 months ago

    Hi,

    I wish to purchase the members messaging plugin but have an issue with the search function in the members directory. It appears that standard members cannot search as it just brings up no members found and the button appears greyed out but does function as a button. Admins work fine and a group I have called committee members works fine as well. There is no point in getting the plugin if members cannot search the database of members!
    Help really appreciated on this one.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    5 years, 7 months ago

    Hi @mhjobes,

    Please go to the Ultimate member -> Member directories -> Search options “User Roles that can use search” and make sure that the user role is checked.

    Regards.

    Thread Starter mhjobes

    (@mhjobes)

    5 years, 7 months ago

    Hi – I have done that. There are however 2 directories showing in the list both with slightly differing membership numbers. I am unsure if this is the way it should be but both are set for normal members to search the directory

    Plugin Contributor Champ Camba

    (@champsupertramp)

    5 years, 7 months ago

    Hi @mhjobes

    Could you please confirm that you’re using the latest version of UM? Also, please provide a screenshot of your Member Directory settings.

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    5 years, 7 months ago

    Hi @mhjobes

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

    Regards,

    Thread Starter mhjobes

    (@mhjobes)

    5 years, 7 months ago

    Hi Guys,

    Appologies for late responses but I have been in hospital for operation. I have screenshots but cant seem to find a method of sending them to you – can you assist?

    Thread Starter mhjobes

    (@mhjobes)

    5 years, 6 months ago

    Bit disappointed with the response on this one guys – makes me reluctant to go ahead and purchase the chat module if this is the level of response when issues are found.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    5 years, 6 months ago

    Hi @mhjobes

    Sorry for the late response. We had to go through a lot of support topics so it took some time for us to respond to your topic.

    Could you please tell us if you’re still having issues with the latest version 2.1.12? Also, have you tried this with a default WP theme and see if the issue still occurs?

    Feel free to re-open this thread by changing the topic status to “Not Resolved” so we can get back to you.

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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