Issue with 10Web Booster causing broken website layout

  • Resolved Máy Niệm Phật Tú Huyền

    (@tuhuyen)


    2 years, 3 months ago

    Dear 10Web team,

    I am writing to report an issue I encountered with the 10Web Booster plugin after activating it on my website.

    Steps taken to resolve the issue: I cleared the website cache and browser cache.

    Result: The issue persists even after trying the above steps.

    I would appreciate it if you could investigate this issue and provide a solution.

    Thank you for your time and consideration.

    Sincerely,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    2 years, 3 months ago

    Hi @tuhuyen ,
    Thank you for contacting us.

    We have disabled Aggregate JS and Delay JS options from 10Web Dashboard > Settings section and the website is now working with no issues.

    Will you please kindly check and confirm?
    Regards, Mane

    Thread Starter Máy Niệm Phật Tú Huyền

    (@tuhuyen)

    2 years, 3 months ago

    Follow-up on website issues after disabling Aggregate JS and Delay JS

    Dear 10Web team,

    Thank you for your previous assistance in resolving the layout issue on my website after activating the 10Web Booster plugin.

    After further inspection, I have discovered some additional issues on my website:

    • Image display issues: Some images on my website are broken or displayed incorrectly.
    • Text overlapping: Text in certain areas overlaps, especially on the banner and footer.
    • Text background color changes: The background color of some text passages has changed from the original design.

    I have tried clearing the website and browser cache, and checking on different browsers, but the problems persist.

    I would greatly appreciate your assistance in resolving these new issues.

    Thank you for your time and support.

    Sincerely

    P/S: I appreciate your previous help in solving the layout issue.

    “Since using your plugin, my website’s loading speed has improved by over 50%. This has led to a significant increase in traffic and conversions.”

    Plugin Support Mane Grigoryan

    (@manegr)

    2 years, 3 months ago

    Hi @tuhuyen,
    Thank you for reaching out to us with your concern. We are so happy to see you enjoyed our services. 🙂

    We’ve implemented advanced options in our speed booster plugin, providing you with the flexibility and control to diagnose and fix issues that may arise. To guide you in using these advanced settings, we’ve developed several articles. These articles provide step-by-step instructions on how to identify and address potential issues:
    1. Intro to Advanced Settings
    2. How to Fix Issues Caused by 10Web Booster
    3. How to Locate and Exclude CSS Files in 10Web Booster
    4. How to Locate and Exclude JS Files in 10Web Booster

    If you encounter any difficulties or have any questions, please don’t hesitate to get in touch. In case of any issues, please, provide us with exact screenshots so that we can investigate and solve them for you.

    We’re here to support you. Thank you.
    Regards, Mane

Viewing 3 replies - 1 through 3 (of 3 total)

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