Issue with 4.1.1

  • Resolved univerreprouva

    (@univerreprouva)


    1 year, 3 months ago

    Dear Support,

    Since latest plugin update (automatic update was on the 10th of February), we see a a lot of errors with the following output (in error.logs) :

    Error Details

    An error of type E_ERROR was caused in line 174 of the file wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Exception/RequestException.php. Error message: Uncaught FacebookAds\Http\Exception\AuthorizationException: Error validating access token: The application does not belong to system user’s businessor its aggregators’s business in wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Exception/RequestException.php:174
    Stack trace: 0 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Client.php(226): FacebookAds\Http\Exception\RequestException::create() 1 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Request.php(286): FacebookAds\Http\Client->sendRequest() 2 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Api.php(152): FacebookAds\Http\Request->execute() 3 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Api.php(205): FacebookAds\Api->executeRequest() 4 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/ApiRequest.php(171): FacebookAds\Api->call() 5 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/AdsPixel.php(240): FacebookAds\ApiRequest->execute() 6 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(284): FacebookAds\Object\AdsPixel->createEvent() 7 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(277): FacebookAds\Object\ServerSide\EventRequest->defaultExecute() 8 wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(247): FacebookAds\Object\ServerSide\EventRequest->sendToCAPIEndpoint() 9 wp-content/plugins/official-facebook-pixel/core/class-facebookserversideevent.php(197): FacebookAds\Object\ServerSide\EventRequest->execute() 10 wp-content/plugins/official-facebook-pixel/core/class-servereventasynctask.php(208): FacebookPixelPlugin\Core\FacebookServerSideEvent::send() 11 wp-content/plugins/official-facebook-pixel/vendor/techcrunch/wp-async-task/wp-async-task.php(164): FacebookPixelPlugin\Core\ServerEventAsyncTask->run_action() 12 wp-includes/class-wp-hook.php(324): WP_Async_Task->handle_postback() 13 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() 14 wp-includes/plugin.php(517): WP_Hook->do_action() 15 wp-admin/admin-post.php(61): do_action() 16 {main}

    thrown

    Can this be fixed with an update ?

    Best,

    Univerre

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    1 year, 3 months ago

    Hello Univerre, and thank you for reaching out.

    We are looking into the issue, and will let you know as soon as we have an update.

    Kind regards,
    Marija

    Thread Starter univerreprouva

    (@univerreprouva)

    1 year, 3 months ago

    Hello Marija,

    Thank you for your answer.

    While reinstalling the plugin seems to fix the issue so far, but we can’t connect back our pixel account for now due to a technical error on Facebook oauth page.

    We will retry this week to see if we can go through and let your know.

    Best,

    Univerre

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 3 months ago

    Looking forward to hearing back from you, Univerre.

    Kind regards,
    Marija

    balbert

    (@balbert)

    1 year, 3 months ago

    Any info on this? We just upgraded and are running into the same issue.

    stake trace:

    in FacebookAds\Http\Exception\RequestException::create called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Client.php (226)
     in FacebookAds\Http\Client::sendRequest called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Request.php (286)
     in FacebookAds\Http\Request::execute called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Api.php (152)
     in FacebookAds\Api::executeRequest called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Api.php (205)
     in FacebookAds\Api::call called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/ApiRequest.php (172)
     in FacebookAds\ApiRequest::execute called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/AdsPixel.php (240)
     in FacebookAds\Object\AdsPixel::createEvent called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php (285)
     in FacebookAds\Object\ServerSide\EventRequest::defaultExecute called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php (277)
     in FacebookAds\Object\ServerSide\EventRequest::sendToCAPIEndpoint called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php (247)
     in FacebookAds\Object\ServerSide\EventRequest::execute called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/core/class-facebookserversideevent.php (197)
     in FacebookPixelPlugin\Core\FacebookServerSideEvent::send called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/core/class-facebookwordpressopenbridge.php (162)
     in FacebookPixelPlugin\Core\FacebookWordpressOpenBridge::handle_open_bridge_req called at /mnt/nfs/html/ilikecrochet.com/wp-content/plugins/official-facebook-pixel/facebook-for-wordpress.php (125)
     in FacebookPixelPlugin\FacebookForWordpress::handle_events_request called at /mnt/nfs/html/ilikecrochet.com/wp-includes/class-wp-hook.php (324)
     in WP_Hook::apply_filters called at /mnt/nfs/html/ilikecrochet.com/wp-includes/class-wp-hook.php (348)
     in WP_Hook::do_action called at /mnt/nfs/html/ilikecrochet.com/wp-includes/plugin.php (565)
     in do_action_ref_array called at /mnt/nfs/html/ilikecrochet.com/wp-includes/class-wp.php (418)
     in WP::parse_request called at /mnt/nfs/html/ilikecrochet.com/wp-includes/class-wp.php (813)
     in WP::main called at /mnt/nfs/html/ilikecrochet.com/wp-includes/functions.php (1336)
     in wp called at /mnt/nfs/html/ilikecrochet.com/wp-blog-header.php (16)
     in require called at /mnt/nfs/html/ilikecrochet.com/index.php (17)
    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 3 months ago

    Hi @balbert ,

    Please open a new thread on the forum describing the issue further, and share the plugin & PHP versions as well.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 3 months ago

    @univerreprouva – were you able to retry connecting to your Pixel account?

    If so, please let us know if you are still having issues, or were able to connect successfully?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 3 months ago

    Hi @univerreprouva

    Since we haven’t heard back from you in a while, we will marking this issue as resolved.
    Please feel free to reach back out, should you have any further issues with the plugin.

    Kind regards,
    Marija

    Thread Starter univerreprouva

    (@univerreprouva)

    1 year, 2 months ago

    Hello Marija,

    Thank you for your patience.

    We were able to connect back the plugin to our Pixel account.

    Best,

    Valentin

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 2 months ago

    Hi Valentin, that’s great news!

    Please feel free to reach out again, if you experience any issues with the plugin.

    Kind regards,
    Marija

Viewing 9 replies - 1 through 9 (of 9 total)

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