Issue with Asynchronous Loading Affecting Internal Anchor Navigation

  • Resolved or1212

    (@or1212)


    1 year, 2 months ago

    Hello Trustindex team,

    I am encountering an issue when using the [trustindex no-registration=google] shortcode to display Google reviews on my website. When a user clicks on an internal anchor link (for example, “#contact”), the page scrolls to an inaccurate position – on the first click, it stops slightly above the target, and only on a subsequent click does it adjust correctly.

    It appears that the issue arises from the asynchronous loading of the review content, which alters the page height after the anchor position is calculated. Could you please advise if there is a way to force the shortcode to load synchronously with the rest of the page, or if there is any configuration or solution that could prevent this issue?

    Thank you for your assistance.

    Best regards/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Laca

    (@lacadev)

    1 year, 2 months ago

    Hi @or1212 ,

    Thanks for reaching out and for the detailed explanation!

    To better understand and investigate the issue, could you please share a link to the page where the problem occurs? This will help us see the behavior in context and provide a more accurate solution.

    Looking forward to your reply!

    Best regards,
    Laca from Trustindex

    Thread Starter or1212

    (@or1212)

    1 year, 2 months ago

    Hello Laca,

    Thank you very much for your quick response and your willingness to help.I’d be happy to share the link to the page for review, but I’d prefer to do so through a private channel rather than in the public forum.Is there a way to send the link to you privately- for example, via a contact form, email, or any other method you recommend?

    Thank you in advance for your understanding!

    Plugin Support Laca

    (@lacadev)

    1 year, 2 months ago

    HI @or1212

    You can send the link to your website privately via email to [email protected].
    Please use the subject line: WP Support: Issue with Asynchronous Loading Affecting Internal Anchor Navigation.

    As per the ww.wp.xz.cn support forum guidelines, we’ll continue the support discussion here in this public thread, so others with a similar issue can also benefit from the information shared.

    Thank you for your cooperation and understanding!

    Best regards,
    Laca from Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)

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