Issue with checkout layout when using Advanced Card Processing addon

  • Resolved goodaa

    (@goodaa)


    2 years, 1 month ago

    As soon as I check the box to use Advanced Card Processing the layout of the checkout page appears broken.

    The Order Review and Payment Methods columns ate forced to the bottom of the page.

    Has any one else has this issue?

    Using Porto Theme https://www.portotheme.com/

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Femi

    (@femiyb)

    2 years, 1 month ago

    Hello

    I tried replicate this issue on your site, but it seems Advanced Card Processing is currently disabled.

    The issue you have described seems like a conflict issue with the design of your checkout page.

    I suggest running a conflict test, I recommend temporarily activating the default theme Storefront, and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts
    Please let us know how this works out for you.

    Regards,
    Femi.

    Thread Starter goodaa

    (@goodaa)

    2 years, 1 month ago

    Thanks for getting back Femi,

    Advanced card processing is definitely installed on our website.

    I will approach the theme team and see if they can feedback on design conflicts.

    Thread Starter goodaa

    (@goodaa)

    2 years, 1 month ago

    I installed a WP theme to check for any conflicts however ended up tweaking the columns CSS to ensure all 3 columns fit without pushing columns 2 & 3 to the bottom of the page.

    • This reply was modified 2 years, 1 month ago by goodaa.
Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issue with checkout layout when using Advanced Card Processing addon’ is closed to new replies.