Hi @joy0114
I hope you’re well today!
To make sure – are you referring to the default/standard date – a “Subscribed” column in subscribers list, right?
I checked and we don’t have any such reports so far and there’s no known bug in the plugin related to that so it’s either a new thing or it’s indeed on their end or it’s a matter of some unexpected conflict/site-specific configuration.
Let me ask a few questions then:
1. do you have any additional fields other than e-mail added to your Hustle module (especially datepicker filed)?
2. is there any other plugin on site related to MailerLite currently active and if yes – what is it?
3. could you, just in case, double-check if correct time zone is set in both your site (Settings -> General) and in MailerLite (“Time” option in “Accoutn Settings”)?
Kind regards,
Adam
Hi Adam,
Thanks a lot for your answer.
Here, 2 screenshots:
1– From Hustle plugin: everything is OK
https://snipboard.io/RZO5zs.jpg
2– From Mailerlite dashboard: invalid date …
https://snipboard.io/UEJMjA.jpg
I don’t think it’s related to the “unconfirmed status”, because sometimes I have some unconfirmed subscribers with a correct date.
To answer to your questions:
1– just one other field: firstname
2–No other plugin dealing with Mailerlite
3–Time zones are correct and identical.
To be honest, I don’t think Hustle is the culprit. But it doesn’t cost anything to ask if you’ve seen this problem !
Perhaps, I would have to contact Mailerlite.
Best regards and thank you again for responding so quickly.
Hi @joy0114
Thank you for response and additional information!
Yes, I agree it doesn’t seem to be related to “confirmed vs unconfirmed” status. On the other hand, I’m still not quite sure what may be causing it. I just tried to replicate it again using my own setup and still wasn’t able.
But there is one more thing worth checking:
1. first, you’d need to enable WordPress debugging by adding following lines to the “wp-config.php” file of the site, right above “/* That’s all, stop editing! */”:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
2. second, once this is done, go to “Hustle -> Settings -> General” page and at the very bottom of it enable the “Enable Hustle debug mode” toggle switch and save settings
3. and then try subscribing a few times until you see “Invalid date” again in MailerLite.
Once that happens, check the /wp-content/debug.log file on server and look for any lines that seem like they may be related to Hummingbird or to any kind of DB errors or Fatal Errors.
This may give some clue on what’s happening.
Contacting MailerLite and asking them if they could check API logs to see what data they get (instead of correct date) could also help pinpoint the cause of the issue.
Best regards,
Adam
Hi,
Ok, thanks Adam, I’m going to try this.
If I manage to find the reasons for these invalid dates, I’ll be back to share it here.
In the meantime I’m closing this post.
Thanks again for your advices.
Best regards
