Issue with default refund process

  • Resolved dhathriitsupport

    (@dhathriitsupport)


    2 years, 10 months ago

    Hi,
    We are currently experiencing a feature issue with the refund process.
    When a refund is initiated on an order, by default, a new order at the date of refund is created, and the corresponding amount is deducted from the total.
    If the refund is initiated on an old order from last month, the amount is deducted from the current month and affects the analytics of both months. Is there any way to solve this issue?

    Thanks,
    Dhathri

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Andrew DS a11n

    (@druesome)

    2 years, 10 months ago

    @dhathriitsupport This looks to be the expected behavior. When you process a refund, the date on which it was processed applies in terms of calculating returns for that month.

    There’s no option to change the refund date, and setting that as the default would require some custom programming.

    Thread Starter dhathriitsupport

    (@dhathriitsupport)

    2 years, 10 months ago

    Hi Andrew,

    Thanks for your reply. We understand the limitations involved, but we would greatly appreciate it if you could guide us in resolving the issue in any possible way

    Thanks,

    Dhathr

    Plugin Support Andrew DS a11n

    (@druesome)

    2 years, 10 months ago

    @dhathriitsupport This would require a bit of custom programming, which we don’t provide in our free support forums. Please consider hiring a developer to assist you. Cheers 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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