Issue with Dropbox App Access

Resolved Aline K.
(@titelala)

1 year, 1 month ago

Hi,

I juste updated from version 4.1.7 to version 5.1. The backup on the server works correctly, but not on Dropbox. I first noticed the issue on a production website. I use App authentication, in the backup settings everything seems alright. But when I manually run the backup, nothing is saved to the Dropbox folder. From what I see in the logs, it doesn’t even try to connect to my Dropbox account.

I tried it out on a test website, with WP 6.8 and no plugin installed except for BackWPup, and the same problem occurs. Here are the logs:

[25-Apr-2025 16:55:49] 1. Try to backup database … [25-Apr-2025 16:55:49] Connected to database [database name] on [database server] [25-Apr-2025 16:55:49] Added database dump "db_save_file.sql" with 997.75 KB to backup file list [25-Apr-2025 16:55:49] Database backup done! [25-Apr-2025 16:55:49] 1. Trying to make a list of folders to back up … [25-Apr-2025 16:55:49] Added "wp-config.php" to backup file list [25-Apr-2025 16:55:49] 420 folders to backup. [25-Apr-2025 16:55:49] 1. Trying to generate a file with installed plugin names … [25-Apr-2025 16:55:49] Added plugin list file "WP-Tests.pluginlist.2025-04-25.txt" with 787.00 B to backup file list. [25-Apr-2025 16:55:49] 1. Trying to generate a manifest file … [25-Apr-2025 16:55:49] Added manifest.json file with 2.08 KB to backup file list. [25-Apr-2025 16:55:49] 1. Trying to create backup archive … [25-Apr-2025 16:55:49] Compressing files as Tar. Please be patient, this may take a moment. [25-Apr-2025 16:55:51] Backup archive created. [25-Apr-2025 16:55:51] Archive size is 89.83 MB. [25-Apr-2025 16:55:51] 3650 Files with 87.12 MB in Archive. [25-Apr-2025 16:55:51] Job done in 2 seconds.

Thank you for your help !

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Saransh
(@saranshwpm)

1 year, 1 month ago

Hi,

Thank you for reporting this.

We’re not able to replicate this issue generally, so it seems to be specific to certain instances or setups. Could you please reach out to us directly through our contact? This way, we can investigate your case more closely and help you solve it as quickly as possible.

Thanks again for your patience and for testing it on a clean site as well!

Best regards,
The BackWPup Team

Thread Starter Aline K.
(@titelala)

1 year, 1 month ago

Hi,

Thank you for your answer ! I deleted and reinstalled the plugin today after the release of version 5.2, and now it seems to work (it wasn’t the case after updating though, I had to reinstall the plugin completely and create a new backup).

I will run a few more tests on other websites, and will contact you if needed.

Viewing 2 replies - 1 through 2 (of 2 total)

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