Issue with Elementor

  • andrasch

    (@andrasch)


    6 years ago

    Hi guys,

    I am having some issues with the free Elementor but their support team is not so helpful, so I am hoping to get some help from you guys. I am a newby so after I installed the Elementor, at some point I started to create the header and the footer of the homepage. I had been editing them at least for a week, when all of a sudden both the header and the footer became inaccessible. Then I learnt that in order to create and edit them, I should have Elementor Pro. I have no idea why I had access to it before and why not now. What is the best way to sort this out? Is it ok to create a new header and footer with another plugin on the current header and footer? Do they have to be deleted first somehow? Am I confused with anything? By the way the theme is the OceanWP and WordPress has been installed locally only. Thanks very much

    • This topic was modified 6 years ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years ago

    Moved to Fixing WordPress, this is not an Everything else WordPress topic.

    Are you using Elementor Pro?

    If you have problems with Elementor Pro, we can’t help you here. For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Thread Starter andrasch

    (@andrasch)

    6 years ago

    Thanks for moving the topic. I am using the free Elementor

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years ago

    Cool. In that case, use this link to start an Elementor plugin topic in the community support forums.

    https://ww.wp.xz.cn/support/plugin/elementor/#new-post

    You can use the link field for your web site URL.

    Thread Starter andrasch

    (@andrasch)

    6 years ago

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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