Thanks for getting in touch @webtest19. That does indeed sound like very unusual behavior. So we can review this further and so you can select your preferred Tag Manager account, please share the following:
- When selecting a Tag Manager account from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.
- A screen recording of your experience changing accounts. You can use a service such as Loom or Zight to share a screen recording, while using this form to share this privately.
Once we have the above, we can advise on this further and provide you with the most suitable steps to ensure you can select your preferred account. This may include typing in the same of the account so it may trigger a refresh, checking for any third party plugin conflicts, or disconnecting the Tag Manager module and connecting once more.
Let me know if you have any questions with the above. Thank you.
Hi, okay, I will check this out and let you know further about it.
Perfect! So let me know if you have any questions in the meantime. Thank you.
I’m just following up with you to check whether all is working as expected now? If not, let me know if you require more time to test, or if you have any questions. Thank you.
As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.
