Issue with Houzez Theme

  • Resolved alaid

    (@alaid)


    2 years, 6 months ago

    Hi,

    When I activate Houzez Theme and try to access Solid Security from its menu by clicking on any of its links, the page it displays is blank.

    I carried out several tests and in all of them the result is the same, I have to change the theme to be able to access Solid Security.

    I contacted Houzez Theme support and they indicated that I should contact you about the incompatibility of Solid Security with Houzez Theme.

    Thanks.

Viewing 1 replies (of 1 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    2 years, 6 months ago

    Hi @alaid, thanks for reaching out!

    We would need a place to replicate the problem for plugin incompatibility cases, but it looks like the Houzez Theme is a paid theme – which we aren’t allowed to support on the forums. We are also not allowed to ask for access to your site to see it live. If you give us steps to replicate this on a test site using a free theme, please let us know, and we will be happy to track down any issues within those constraints.

    If you’re using the Solid Security Pro version, please submit a support ticket from your SolidWP account so we can assist you further.

    Thank you for understanding!

Viewing 1 replies (of 1 total)

The topic ‘Issue with Houzez Theme’ is closed to new replies.