Issue with iFrame & Forms

Resolved andrew2401
(@andrew2401)

1 year, 3 months ago

With Smush currently deactivated, the green “More Info” button at the top of the page loads, with Smush activated the form fails to load – it’s been suggested that Smush is blocking it frrom loading.

We’ve been unable to find a setting within Smush to help resolve the problem without having to have the plugin deactivated?

Alternatively, is there a downside to keeping Smush deactivated and only activating to smush new images once uploaded periodically?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Kris – WPMU DEV Support
(@wpmudevsupport13)

1 year, 3 months ago

Hi @andrew2401

I hope you are doing well today.

When it comes to the first issue please navigate to Smush -> Lazy Load -> Media Types and disable the Iframe box and check if that helps.

As for your 2nd query, the answer is yes and no as it depends on which features you use. If you use Smush only to compress images then it is fine to enable plugin only to compress images. For features like Lazy Load Smush should be enabled.

Kind Regards,
Kris

Thread Starter andrew2401
(@andrew2401)

1 year, 3 months ago

Hi @wpmudevsupport13

Many thanks for your reply, I literally just found this setting whilst searching the forum for those that had similar issues!

Unfortunately even with that iFrame setting disabled, my form fails to load…. the second I deactivate the Smush plugin, the form loads 🙁

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

1 year, 3 months ago

Hi @andrew2401

I still believe it would be iFrame, but let’s check if we can replicate that.

Could you try the following:

– https://wpmudev.com/docs/wpmu-dev-plugins/smush/#exclude-keywords and use this keyword data-layout-iframe-id
– Test the Native Lazy Load https://wpmudev.com/docs/wpmu-dev-plugins/smush/#native-lazy-load
– Disable it only for the home https://wpmudev.com/docs/wpmu-dev-plugins/smush/#post-types and if it works and none of above, then create a testing page so we can check the problem while the home has the modal working.

Best Regards
Patrick Freitas

Plugin Support Dmytro – WPMU DEV Support
(@wpmudevsupport16)

1 year, 2 months ago

Hello @andrew2401,

I hope the above suggestions helped resolving the issue.

Since we haven’t heard from you for a while, I’ll be marking this thread as resolved. Please feel free to reopen it if you need further assistance.

Best Regards,
Dmytro

Viewing 4 replies - 1 through 4 (of 4 total)

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