Issue with install ‘onboarding’

  • njwp

    (@njwp)


    1 day, 8 hours ago

    Is there any way to disable the auto configuration during the install of backwpup?

    I had an issue with the current install so uninstalled the backwpup plugin. Now when I try to reinstall it, I get a screen asking to configure the backups.

    I chose to not have either of the backups (files or database) enabled and went through the screens. It then tried to create a full backup!!! I had not asked for this. I aborted it

    I then looked at the settings screen and I have a ‘files and database’ job that I am unable to delete. When I click on the ‘delete’ icon nothing happens.

    So Uninstalled / reinstalled again

    All I want is a database backup. So then during the ‘onboarding’ I disabled files backup and just enabled the database backup but when I finished the onboarding it still tired to create a full back up of the site. I had to abort it again. When I looked at the settings screen, again it had a ‘Files and database’ job and not the ‘database’ job I wanted and again I couldn’t delete the ‘files and database’ job

    Why does it have to be this hard?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Saransh

    (@saranshwpm)

    1 day ago

    Hi,

    Thank you for the detailed feedback.

    I completely understand your concern regarding the onboarding experience, especially when it appears to be creating something different from what you selected. I’ll make sure to pass your feedback regarding a possible onboarding skip option to the team.

    Regarding the behavior itself, I tested this on a fresh installation and was not able to reproduce it. When selecting only the Database backup during onboarding, BackWPup created a Database-only job and the initial backup was also Database-only: https://shottr.cc/s/1kV7/SCR-20260605-pt7.png.

    Could you please let me know which version of BackWPup you’re currently using?

    Also, when you click the delete icon for the job, do you see any error messages in the browser console (F12 → Console tab)? A screenshot of the BackWPup page showing the created job would also be very helpful.

    From your description, it sounds like something may be preventing the onboarding settings from being saved correctly, so I’d like to gather a bit more information before drawing conclusions.

    I look forward to your reply.

    Thread Starter njwp

    (@njwp)

    9 hours, 59 minutes ago

    Thank you for the prompt reply.

    Version 5.6.11

    I did the uninstall and reinstall again and this time during onboarding I extensively modified the ‘files’ job before disabling it. This time it all worked correctly, so no idea if that is what helped or there was some other issue the other times. Although I definitely saw one of the times that even though I had disabled the files job at the first step, the option to specify the frequency was not greyed out for the files job at a later step.

    As regards being unable to delete a job, yes there are console errors. See this link for the errors:

    https://u.pcloud.link/publink/show?code=XZqQ0A5ZTc10g4OnaH0djiIh2vUqk4Hvxiyy

    And just an FYI – the reason I uninstalled and reinstalled in the first place is that Backwpup had run an unscheduled job. It ran a full site backup, that was NOT any job that I had created. There are files on the site that I never include in a backup as they are too large, so my scheduled backup job excludes those files. The job ran in the middle of the night so it was not manually initiated by anyone.

    Also quite often when I open the Backwpup settings screen I get some message about a job not running due to PID issues. This is random and so far I have ignored it. But it seems to me that nothing should ‘run’ when you just open the settings page.

    Thanks

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