Issue with iPhone only mobile display

  • Resolved emgb_520

    (@emgb_520)


    6 years, 11 months ago

    First, let me say that I love this plugin! 🙂 So, thank you for creating it!

    The client complained that:

    “When you click on the flowers on a cell phone the information comes up for a second then goes straight back to the original “Programs & Services” information.”

    I was unable to re-create this issue on my Galaxy phone, but an office mate was able to replicate with her iPhone.

    There appears to be an issue with iPhone only.

    Please help!
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Natalie MacLees

    (@nataliemac)

    6 years, 11 months ago

    Hello @emgb_520 ,

    I’m sorry that you’re having trouble. I tested the page you linked on iPhone 6, 7, 8 and X, but I didn’t see the issue with the information reverting to the default more info information. Can you give me some details about which iPhone model is being used and which version of Safari? We’ve found mobile Safari to be particularly prone to very specific bugs that only occur in specific instances of the OS/browser version, so knowing what you’re working with exactly can help us to track it down.

    Thread Starter emgb_520

    (@emgb_520)

    6 years, 11 months ago

    The iPhone that was tested on was iPhone 6, ios 12.3.1 – Safari 12

    I also tested on a brand new iPad (that was just bought Wednesday 7/10/19) and it did the exact same thing. I would click on a section and the sidebar would display the content for a split second and it would revert back to the “Programs & Services” default info. It also doesn’t matter if it is landscape or portrait view – it does it in both.

    iPad Model #A1893 – iOS 12.3.1 – Safari Version 12

    Thank you for your help.

    Plugin Author Natalie MacLees

    (@nataliemac)

    6 years, 11 months ago

    Hello @emgb_520 ,

    Thank you! It’s definitely just Safari 12. We’ll take a look and see what’s changed in Safari and get that addressed in an upcoming release.

    Thread Starter emgb_520

    (@emgb_520)

    6 years, 11 months ago

    Awesome! Thank you! Do you have any idea of how long it will be before that update is released?

    Plugin Author Natalie MacLees

    (@nataliemac)

    6 years, 10 months ago

    Hello @emgb_520,

    Hopefully we can get that released today, but it will be out by the end of the week at the latest.

    Plugin Author Natalie MacLees

    (@nataliemac)

    6 years, 10 months ago

    Hello @emgb_520,

    We released an update today with a fix for the Safari 12 issue. If you update, it should be working for you now.

    Thread Starter emgb_520

    (@emgb_520)

    6 years, 10 months ago

    Awesome! It is fixed! Thank you!!!

Viewing 7 replies - 1 through 7 (of 7 total)

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