@mvgalindez
Please enable debug( https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/ ) and see what is the error.
After you see the error, share it and I can help you.
The support team for the Azeno theme has informed us that this issue is caused by an SSL error originating from your plugin.
Could you please review this and provide guidance on how to resolve it? Currently, we have LiteSpeed Cache deactivated to keep the site functioning correctly.
I have enabled debugging as requested, and here are the errors found:
[07-Feb-2025 15:53:44 UTC] Error de evento de reprogramación de cron para el gancho: litespeed_task_lqip.
Código de error: invalid_schedule.
Mensaje de error: El evento programado no existe.
Datos: {“schedule”:”litespeed_filter”,”args”:[],”interval”:60}
[11-Feb-2025 02:26:12 UTC] Error de evento de reprogramación de cron para el gancho: litespeed_task_lqip. Código de error: invalid_schedule. Mensaje de error: El evento programado no existe.. Datos: {“schedule”:”litespeed_filter”,”args”:[],”interval”:60}
@mvgalindez
Please be more specifica about the SSL error: which ssl is the problem?
We do not have a SSL certificate provided in plugin.
Also, please provide the whole error message. Thank you
About your last message: That is know issue that comes from WP.
Hi,
That is the exact error message shown in the error log file.
If needed, we can provide you with access to the site so you can better review what is causing this issue.
Looking forward to your response.
Best regards,
Yes, would be best.
Please create a ticket by sending email to: support at litespeedtech.com and we can continue from here.
Please attach the topic link and ask to be attached to a developer
Thank you!
I have just sent an email to support as recommended. I appreciate your guidance and look forward to a prompt response from the support team.
Thank you!
Hi @litetim,
Yesterday, I sent an email to [email protected], as advised, but I have not yet received a response.
A prompt reply would be very helpful, as we need to resolve this issue as soon as possible. Please let me know if there are any updates or if I should take any additional steps.
Looking forward to your response.
Best regards,
DO NOT SHARE LINK! just the ticket number generated. You should have received it on email.
I will look into
I did not receive a ticket number confirmation in my email.
@mvgalindez
I am sorry for this situation. We are debugging the sittuation, happened with may email too but works with others
Alternatively, please try creating tickets here: https://store.litespeedtech.com/store/submitticket.php?step=2&deptid=2 After max 10 minutes a confirmation must come with a ticket number.
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This reply was modified 1 year, 3 months ago by
litetim.
Hello @litetim,
It’s a shame that after two days of sending emails without a reply, you are now asking us to submit another ticket on a public forum.
We’ve wasted valuable time on bureaucratic procedures instead of simply getting the help we need. It makes no sense.
It would be much easier if you just replied to the email at the address you previously requested. That’s it.
Please delete the ticket from the public forum. We were supposed to have a private conversation, as originally requested via email.
@djwilko12
I am aware the time wasted. But let’s see the situation from outside:
– I asked for the PHP error OR the error that is generated when LSC is ON. You were not able to provide me
– I asked you what do you mean by “SSL error originating from your plugin”. Again, no exact answer.
– from PHP errors you sent me I saw only a know error that is not linked to SSL.
– lastly I was quick to answer/help you both.
So instead of asking for info I asked you to create a ticket that will help debug the error faster.
It’s your decision from now on how we can go further on debugging the issuem I am here to help you 🙂
@litetim
We sent you two emails to the address you provided. It’s not that hard to check your email and give us a hand. We might not be able to provide all the technical details you need, but we have given you admin access so you can take a look and check the issues arising from your plugin activation. If you have no intention of helping or responding, it’s better not to do so. However, there’s no point in making us waste time by requesting more actions and delaying the situation.
I cannot answer you from that email because I do not have access to it and by sending email there a ticket will be created in our platform from where I can answer you.
We are sorry for the tehnical problems we face. After you said is not working, myself tested the system with my personal email and the ticket was registered but no confirmation email.
Please provide me the email(please share it coded, do not use plain email format) used for ticket registration, I might be able to find it after that.
