Issue with Optinmaster Campaign

Resolved ugobest2
(@ugobest2)

1 year, 7 months ago

The optinmaster campaign, is not responding as in when client enters their information and clicked on get quote/submit, it will just be cycling without responding. What can I do about that. ?

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

Rahul Solanki
(@rahuloptinmonster)

1 year, 7 months ago

Hey @ugobest2,

Thank you for reaching out!

I ran your campaign in test mode(guide to run a test mode) and encountered an “invalid site key” error for reCAPTCHA. I’ve attached a screenshot for your reference here: https://a.supportally.com/i/90zqpJ.

Could you please generate new reCAPTCHA keys and update them on the site’s page within OptinMonster plugin or web app?

It should resolve the issue, Test again once this is done or let me know if you need any further assistance.

Regards

Thread Starter ugobest2
(@ugobest2)

1 year, 7 months ago

Thanks, please I forgot where to update that, I’ve generated a new recaptcha where do I update it. Thanks
Thread Starter ugobest2
(@ugobest2)

1 year, 7 months ago
I’ve seen it and updated it. I tested it again, I don’t think that’s the problem cos it still the same.
- This reply was modified 1 year, 7 months ago by ugobest2.
Rahul Solanki
(@rahuloptinmonster)

1 year, 7 months ago

Hey @ugobest2

You can login to WordPress admin panel, browse to OptinMonster >> Settings >> Site Settings and scroll to Spam Protection and update the reCAPTCHA keys there, Video for your convenience: https://a.supportally.com/v/6FpUF1.

Let me know how it goes.

Regards

Thread Starter ugobest2
(@ugobest2)

1 year, 7 months ago

I’ve done that, still the problem is there

Rahul Solanki
(@rahuloptinmonster)

1 year, 7 months ago

It still shows the old key for me: https://a.supportally.com/i/J2KJQ1, Could you please share the reCAPTCHA keys and secret using this link so I can update it for you: https://secrets.supportally.com?

Thread Starter ugobest2
(@ugobest2)

1 year, 7 months ago

I generated new site key. Secret key is the same right? and recaptcha and hcaptcha are they the same, if not how do I obtain a recaptcha?

Thread Starter ugobest2
(@ugobest2)

1 year, 7 months ago

I generate new site key and secret key from google console and test it, still the same.

Rahul Solanki
(@rahuloptinmonster)

1 year, 7 months ago

Hey @ugobest2,

As for reCAPTCHA and hCaptcha, they are different services with their own keys. OptinMonster uses Google reCAPTCHA.

You can use this guide to create a new Google reCAPTCHA keys and secret, make sure to go with the Score based (v3) version: https://cloud.google.com/recaptcha/docs/create-key-website.

Let me know how it goes.

Regards
Thread Starter ugobest2
(@ugobest2)

1 year, 7 months ago
It went through, but I got this
- This reply was modified 1 year, 7 months ago by ugobest2.
Rahul Solanki
(@rahuloptinmonster)

1 year, 7 months ago

Hey @ugobest2,

Looks like the issue has been resolved, I can see the Monster Leads storing the data plus no submission error: https://a.supportally.com/i/dW7aty.

Let me know if you need further assistance 🙂

Cheers

Viewing 11 replies - 1 through 11 (of 11 total)

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