Issue with PayPal Webhook: Webhook Cannot be Received

  • Resolved mrdejin

    (@mrdejin)


    1 year, 2 months ago

    I’ve successfully connected the PayPal API, and orders can be placed without any issues. However, when I press “Simulate” (Webhook) in the WooCommerce PayPal app, I receive the following red error message:

    “It looks like the webhook cannot be received. Check if your website is reachable over the internet.”

    I have already tried disabling all plugins, keeping only WooCommerce and the REST API active, but the problem still persists.

    Does anyone have an idea about what’s causing this issue or how to resolve it?

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year, 2 months ago

    Hi there!

    Thanks for reaching out! Since orders are processing successfully, it looks like your PayPal API connection is working correctly. We only provide support for WooCommerce core features, and webhook-related issues are typically handled by PayPal or your hosting provider. You may want to check with PayPal support for further assistance.

    Let us know if you have any other questions related to WooCommerce.

    Thread Starter mrdejin

    (@mrdejin)

    1 year, 2 months ago

    there seems to be some kind of authorization issue because if i go to the domain: https://vapeoase.de/wp-json/paypal/v1/incoming it tells me:
    {“code”:”rest_not_logged_in”,”message”:”Du bist im Moment nicht angemeldet.”,”data”:{“status”:401}}
    on my other websites where paypal is working fine i get this message:
    {“code”:”rest_no_route”,”message”:”Es wurde keine Route gefunden, die mit der URL und der Request-Methode identisch ist.”,”data”:{“status”:404}}

    do you have an idea what could cause this issue?

    Zee

    (@doublezed2)

    1 year, 2 months ago

    Hello mrdejin,

    Thank you for your reply.

    May I ask which PayPal payment integration you are using?
    It would be best to contact their plugin support since they will have better knowledge of their product.

    This forum is intended for support related to WooCommerce core only.

    Let me know if you have any questions.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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