• Resolved Brian

    (@blindley)


    Good Evening! I purchased the Pro version (10 license) about 2 hours ago (around 10:45 PM CST) and am unable to activate or use it. Details:

    • The order loop appeared to hang on the thank you message popup.
    • It displayed the following Order Details after “Thank you for your order!” and “email confirmation has been sent” text: Total, Payment method, Order ID, License Key, and Download fields and values were displayed followed by and large View Order button.
    • The View Order button was inactive or unresponsive. Same for the rest of Order Details on the popup – no active links displayed.
    • I never recieved the confirmation email, but my CC was charged, the user account was created on the Pro site, and I can login successfully.
    • When I login to the pro site, I see this screen and when I click on the card for the plugin, I see this screen. When I click the manage button on the license card, I see this screen.
    • The download link in the bottom right of the Manage License screen does not trigger a download, but rather an error message from this location.
    • It’s entirely possible I’m missing something, but I don’t see any obvious way to retrieve a Pro download or to activate it with my license key.

    Appreciate any assistance you can provide and I look forward to using Pro!

Viewing 1 replies (of 1 total)
  • Plugin Author Devin Walker

    (@dlocc)

    Hi @blindley

    I just launched the Pro version today, so thank you SO MUCH for supporting the plugin… there may be some kinks, and your thread is very helpful. However, this may get closed because WP.org does not allow pro plugin support. Will you do me a favor and reach out to me to me via: https://wprollback.com/contact-us/

    I will get back to you first thing tomorrow. I’m in the PST time zone.

    Thanks again! Talk soon.

Viewing 1 replies (of 1 total)

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