Issue with Profile Builder: Login Problem

  • Resolved ayoub667

    (@ayoub667)


    2 years, 3 months ago

    Hello,

    I’m experiencing an issue with my website involving “Profile Builder.” When I enter login credentials and press “connect,” the page refreshes. I have to repeat the process 3 or 4 times for it to work. Do you have a solution to suggest?

    Thanks !

    • This topic was modified 2 years, 3 months ago by ayoub667.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    2 years, 3 months ago

    Hi @ayoub667,

    I see that you’ve also opened a support ticket regarding this on our site, we can continue our conversation regarding this there.

    Best regards,

    vikalgo123

    (@vikalgo123)

    2 years, 3 months ago

    Good afternoon. Similar problem. We have installed an authorisation form on the testing page, but if a user logs in, he needs to be authorised 2-3 times

    Plugin Support alexandrubodea

    (@alexandrubodea)

    2 years, 3 months ago

    Hi @vikalgo123,

    1. ​Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Profile Builder (make sure the plugin version can be seen)?

    2. Could you please provide the URL of the page where you have this issue with the Login form?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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