Issue with Quiz Interactivity When Embedded in Elementor Popup

Resolved rprajapati
(@rprajapati)

10 months, 2 weeks ago

I’m facing an issue with quiz interactivity. I’m using Elementor Pro and embedding the quiz using a shortcode inside an Elementor > Popup.

The quiz loads correctly, but the Start button does not respond or work when triggered from the popup. However, the same shortcode works fine when added directly to a regular Gutenberg page.

Could you please help me identify the issue or suggest a workaround?

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Jasmine
(@hyenokian)

10 months, 2 weeks ago
Dear @rprajapati,

Thanks for the topic.

In order to investigate your issue further, we need additional information.

Please provide us with the following information:
1. The Quiz Maker plugin version you are using
2. Your PHP version
3. The WordPress version you are using
4. The link to where the following quiz is located
5. A short video where the issue you are facing is clearly visible
Looking forward to hearing back from you.

Thank you.
Thread Starter rprajapati
(@rprajapati)

10 months, 2 weeks ago
Hey,

Sharing the required details below:
1. The Quiz Maker plugin version you are using:- 6.7.0.29
2. Your PHP version:- 8.1
3. The WordPress version you are using: 6.7.2
4. The link to where the following quiz is located: https://cheggindiastg.wpengine.com/govt-exams/aikyashree-scholarship/
5. A short video where the issue you are facing is clearly visible: file:///C:/Users/rprajapati/OneDrive%20-%20Chegg%20Inc/Desktop/Recording%202025-06-24%20103856.mp4
Plugin Support Jasmine
(@hyenokian)

10 months, 2 weeks ago

Dear @rprajapati,

Thanks for the information.

I have passed this on to our Dev Team, and they are currently checking out the case. We’ll get back to you with an update as soon as possible.

Thank you for your patience while we are working on this.

Plugin Support Jasmine
(@hyenokian)

10 months, 1 week ago

Dear @rprajapati,

Thanks for your patience while we have been working on this.

We have contacted the Elementor Support Team so they can investigate the case further and provide a solution accordingly.
We will surely update you on this as soon as we have an answer from them.

Thank you.

Plugin Support Jasmine
(@hyenokian)

10 months, 1 week ago

Dear @rprajapati,

Thanks for your patience while we have been checking this with the Elementor Support Team.

We have contacted the Elementor Support Team and received a response from them.
For further discussion, please contact us via this form. Our customer care specialists will try to provide a solution for you.

Thank you.

Plugin Support Jasmine
(@hyenokian)

10 months ago

Dear @rprajapati,

We’re closing this ticket for now as we last heard from you 1 week ago.
Unfortunately, we haven’t heard from you via contact form as well.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.

Thread Starter rprajapati
(@rprajapati)

10 months ago

Hey, thanks for waiting.

I’m unable to open the form you shared in previous message it says ” This site can’t be reached”

Can we get the solution here?
Plugin Support Jasmine
(@hyenokian)

10 months ago
Dear @rprajapati,

Thanks for the reply.

I am sorry to hear about the problem related to accessing our website.

Please let us know via which browser and device you have tried to access our website.
Also, please try to open our website via another browser and let us know whether you can access it or not.
You can use the [email protected] email address to contact us.

Looking forward to hearing back from you.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Issue with Quiz Interactivity When Embedded in Elementor Popup’ is closed to new replies.

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