Issue with Receiving Appointment Notifications

  • Resolved gurleen1

    (@gurleen1)


    8 years, 6 months ago

    Hi, I recently set up the Appointments+ plugin on a new WordPress site and have been experiencing issues with the email notifications for appointments. So far I have tested it with two people and for some reason one of them did not receive a confirmation email while the other did not receive a notification email. This is strange because in the plugin settings it shows that the email notification features are active. Does anyone know why this might be happening and/or possible solutions to fix it?

    • This topic was modified 8 years, 6 months ago by gurleen1.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    8 years, 6 months ago

    Hey @gurleen1,

    Hope you’re well.

    First, can you check Appointments > Settings > General > Accessibility > Auto confirm setting?

    The confirmation email only goes when you confirm the appointment. If the Auto confirm not activated you can activate appointments manually like; Appointments > Pending > See Details and Edit > Status.

    I hope that helps!

    Cheers,
    Oguz

    Plugin Contributor Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    8 years, 2 months ago

    Hello there @gurleen1,

    thanks for using Appointments+. We’re going to close this ticket for now, as we didn’t hear back from you for a while. Feel free to reopen the thread and let us know about your results, if you still need support. We’re always here and happy to assist! 🙂

    Warm regards,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)

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