Issue with reciving email notifications

  • Resolved callioste

    (@callioste)


    4 months, 3 weeks ago

    Hi,

    I have an issue with reciving email notifications from my form. Everything is set correctly, but the notifications just don’t appear in my mailbox at all. Requests are saved in forminator dashboard, so I know they are being submitted correctly. I had the same issue on my second website and duplicating the form few times worked eventually, but this time it’s not helping at all.

    • This topic was modified 4 months, 3 weeks ago by callioste.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Kris – WPMU DEV Support

    (@wpmudevsupport13)

    4 months, 3 weeks ago

    Hi @callioste

    I hope you are doing well today.

    • Does your site use the SMTP plugin, and if so, are the settings correct?
    • Can you please check if an error is being logged? An Email log plugin like Email Log can help you with this -> https://ww.wp.xz.cn/plugins/email-log/

    Please do note that in general, the Forminator plugin only initiates the action of sending the email, It is your WordPress site that will be sending the email.

    Having that in mind, WordPress uses the “wp_mail()” function, which in most cases simply uses the standard PHP “mail()” function. However, depending on hosting settings, sometimes you will need additional plugins like SMTP:
    https://ww.wp.xz.cn/plugins/easy-wp-smtp/

    Kind Regards,
    Kris

    Thread Starter callioste

    (@callioste)

    4 months, 3 weeks ago

    Problem solved by configuring SMTP plugin. Thanks for your help 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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