Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Efe Dinler

    (@efedinler1)

    Hi @krzus,

    Thank you for the debug code!

    Our team will be checking the issue and we will provide you further feedback on how to resolve the issue.

    Plugin Author iClyde

    (@iclyde)

    Hi @krzus

    The solution template below is for cases that ends up with live-log similar to yours, but in this case I am not 100% sure that’s the correct answer.

    Global logs of our plugin were updated at 2023-12-03 20:46:59 for the last time and never touched after that time. It may be because you disabled WP_DEBUG on your website and didn’t run into any issues related to our plugin later, in any case if you enable WP_DEBUG again and try to start the process once again, there is chance that it will confirm my assumption. After that I can also give you more details on this issue.

    It may be also needed to remove complete_logs.log file in backups directory to regenerate it by our plugin.

    Our plugin initializes WordPress instance separately in this mode and if it encounter any errors it fails, we didn’t expect any errors in clean WordPress instance, but if core files are modified it fails, in this case seems like your WordPress files contain malicious code.

    One or more, file(s) on your site MAY BE infected and does not seem to be original WordPress core file.

    At this place we say which files blocked execution of our plugin, but in your case our plugin didn’t log any paths that could confirm this assumption.

    The best solution you can do is to remove all wp-admin and wp-includes directories and put latest WP files there https://ww.wp.xz.cn/latest.zip

    You may also want to replace other files in root directory such as wp-login.php etc.

    Once you resolve the issue our plugin should work properly, currently the virus file creates error that prevents our plugin from initializing WordPress.

    Let me know if that resolves your issue 🙂
    Thank you!

    Thread Starter krzus

    (@krzus)

    Hi,

    After repairing the files by wordfence plugin and replaace files from the latest version of wordpress I was able to restore my website from the backup. Thanks for your help. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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