Issue with Royal Elementor Addons Plugin

  • Resolved Katharina

    (@katharina1305)


    2 years, 3 months ago

    Hello,

    I’m reaching out regarding an issue I’ve encountered while using the Royal Elementor Addons plugin on my website. Recently, I’ve been receiving the following warnings:

    Warning: Trying to access array offset on value of type null in /home/wp-content/plugins/royal-elementor-addons/modules/advanced-slider/widgets/wpr-advanced-slider.php on line 2894

    Warning: Trying to access array offset on value of type null in /home/wp-content/plugins/royal-elementor-addons/modules/advanced-slider/widgets/wpr-advanced-slider.php on line 2917

    It seems that there’s an issue with accessing array offsets where the value is null within the mentioned file. As a non-technical user, I’m unsure about the root cause of this problem and how to resolve it.

    Could you please provide guidance on how to troubleshoot and fix this issue? Any assistance or suggestions you could offer would be greatly appreciated.

    Thank you for your attention to this matter. I look forward to your prompt response.

    Best regards,
    Katharina

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    2 years, 3 months ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

    Kind regards,
    Givi

    l4facc

    (@l4facc)

    2 years, 3 months ago

    I have the same problem.

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    2 years, 3 months ago

    Hi l4facc,

    Please follow the instructions I provided above.

    Kind Regards

    Givi

    l4facc

    (@l4facc)

    2 years, 3 months ago

    Hello! Did you get my email with the requested information?

    Best regards!

Viewing 4 replies - 1 through 4 (of 4 total)

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