Issue with sales reports showing zero for orders

  • Resolved hippoosupport

    (@hippoosupport)


    1 year, 1 month ago

    Hello WooCommerce team,

    We’re experiencing an issue where some of our users, who has orders daily, see all zero values in their sales reports. The report consistently shows:

    Endpoint: Website.com/wp-json/wc/v3/reports

    {
        "total_sales": "0.00",
        "net_sales": "0.00",
        "average_sales": "0.00",
        "total_orders": 0,
        "total_items": 0,
        "total_tax": "0.00",
        "total_shipping": "0.00",
        "total_refunds": 0,
        "total_discount": "0.00",
        "totals_grouped_by": "day"
    }

    Additionally, when checking the WooCommerce reports at:
    website.com/wp-admin/admin.php?page=wc-reports
    the same issue persists, with all values showing as zero.

    Is there a specific reason this is happening, and how can we resolve it?

    Thanks for your help!

Viewing 1 replies (of 1 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year, 1 month ago

    Hi there!

    Thanks for your message!

    To clarify, are you using any custom plugins or custom code that modify WooCommerce reporting, or are you relying entirely on the default WooCommerce reports and the WooCommerce REST API?

    Could you please try clear the cache by going to WooCommerce > Status > Tools and running the Clear Analytics Cache tool. If after clearing the cache the figures still look off, try reimporting historical data.

    If that does not help, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.                                                                           

Viewing 1 replies (of 1 total)

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