Hi @liananov ,
Glad you reached out! Happy to help.
You’re running into a bug that we’ve recently discovered. That said, it’s being fixed as I type this, and is planned for release next week. Here is the bug report on that one — https://givewp.featureos.app/p/givewp-4-9-0-resets-v2-forms-goal-min-max-amounts-and-donation-level-amounts
Rolling back the core GiveWP plugin to version 4.8.1 is the main workaround for now. You can use this link, then scroll to the bottom of the page to download the previous 4.8.1 version from there and install. My colleague also made this quick (silent) video for these steps here — https://www.loom.com/share/dbb41a50613e46668e12ff32177f07d1.
The newer style Visual Form Builder (VFB) forms are not affected by this issue, only the older, option-based forms you are using. Since you mentioned that you still have to use the legacy version, you can either roll back to the previous version (4.8.1) for now, or wait for the patch next week.
I hope this helps to clarify things!
Have a great day.
Hello @robindelmundo
Thank you very much for your help!
Hello @robindelmundo,
I’ve downgraded the plugin to version 4.8.1, and the previous issue is now resolved. However, I’ve noticed another problem: when I select the form type “Multi-Step Form” (https://tinyurl.com/24rm6k8w), the Success/Error popup is missing(https://tinyurl.com/2btxlecx). With “Classic Form” everything works correctly.
Could you please check this issue as well?
Hello there,
A quick FYI to say our latest release, 4.10.0, solves the zero-amount values in the option-based forms for the Donation Amount and Levels.
Regarding your new question, I’m not able to replicate that. Here is a (silent) screencast starting from a campaign page with an option-based form in the multi-step format. Can you tell me if these the the same steps?
If so and its stuck on the spinner, can you check your browser console for errors, and let us know what they are with a screenshot please?
Thanks in advance! We look forward to guiding you to a resolution here 🙂
Hello @gscoolidge,
Thank you very much for the update! Yes, the issue with the amounts is fixed in the latest version.
Regarding my new question: the popup closes when a payment fails. In my case, the ARCA plugin makes some changes at this step, but I discovered that a style was breaking the popup content. Please see my screenshots.
https://tinyurl.com/22st7ucb
https://tinyurl.com/26upohwh
Also, we’re seeing some JS errors after clicking the “Donate Now” button:
https://tinyurl.com/29d2n233
Thanks in advance!
Hello again,
Regarding the JavaScript errors, can you temporarily enable the Test Payment method in GiveWP > Settings > Payment Gateways on the Option-Based Form Editor tab, and briefly deactive the ARCA payment gateway plugin, and do a test donation and check your browser console for JS errors again?
Let us know the outcome please 🙂
Hello,
I’ve disabled the Arca plugin, but I still see JavaScript errors:
- This error occurs in the Multi-Step Form when clicking the Continue button:
https://tinyurl.com/27p4usru
https://tinyurl.com/2xtmpvzq
- This error occurs in the Classic Form when clicking the Donate button on the page:
https://tinyurl.com/2yloyvlk
Thanks in advance!
Hello,
Thanks for the new screenshots!
We would like to dig deeper to understand what is happening with GiveWP on your site.
To do that, can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.
I’m marking it as resolved here, and when a fix is provided, I’ll update this post if it’s something that hasn’t already been covered here.
Thank you!
