Issue with subscriptions + multi-currency

  • Resolved Guy Anderson

    (@zerogmedia)


    9 months, 2 weeks ago

    Hi there

    We’re having problems using this subscriptions plugin with multi currencies in WooCommerce. When we add a subscription product to cart in CAD (the default currency), it works fine, but when we add it in GBP (the country I’m currently located in), the subscription product is getting discounted with a “Save £111” message beneath the product name. We can’t work out where this discount is coming from. There are no sale prices, no coupons and no trial periods set up.

    It only seems to be happening for this currency. Can you confirm this Subscriptions plugin should work with multi-currencies in WooCommerce? Or suggest how we might fix this?

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Abhay-WP Swings

    (@wpssupport)

    9 months, 2 weeks ago

    Hello,

    This issue appears to be related to compatibility. Could you please let us know which plugin you’re using for multi-currency functionality on your site?

    Thank you

    Thread Starter Guy Anderson

    (@zerogmedia)

    9 months, 2 weeks ago

    Hi, we’re using WooPayments for multi-currency functionality.

    Thanks.

    Thread Starter Guy Anderson

    (@zerogmedia)

    9 months, 1 week ago

    Hi there, are you able to get back to us on this? We’ve also raised a ticket with WooCommerce support and sent them the system report. They’ve confirmed it’s not a WooPayments issue, and “the issue seems to be directly related to the subscription itself and possibly its settings.”

    If you could please look into this and let us know how to resolve it, that’d be great!

    Thanks.

    Abhay-WP Swings

    (@wpssupport)

    9 months, 1 week ago

    Hello,

    Thanks for confirming the plugin name,

    Currently our plugin is not compatible with Woo Payments for multi-currency.

    Regards,

    Thread Starter Guy Anderson

    (@zerogmedia)

    9 months, 1 week ago

    Hi Abhay

    Aah, that explains why it’s not working properly then! I wish this had been made clear in the documentation.

    We’ll have to find an alternative solution then.

    Thanks.

    Abhay-WP Swings

    (@wpssupport)

    9 months, 1 week ago

    Hello,

    In the future we will make this compatible, as we have added in the roadmap

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

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