Issue with support from website

Hi there, I posted a while ago looking for support but my topic was closed so I don’t know if you saw my follow-up comments: https://ww.wp.xz.cn/support/topic/pop-up-mulfunction/

I have a subscription but when I try to get assistance through the website I just get an automatic response and no follow-up.

The page I need help with: [log in to see the link]