Issue with thinkupthemes.com

  • Resolved latixns

    (@latixns)


    10 years, 10 months ago

    I’m having issues with my theme, I’ve purchased it with thinkupthemes.com. The problem is as follows, if I have UpiCRM active mytheme options are affected so I cannot make changes on certain switches and checkboxes. Also when I try to edit a page using visual editor it does not work. This is what they’ answered to me:
    —————-
    Hi Flores,

    Great timing. I had your ticket open ready to reply. I’ve passed your issue on to the theme developers. Currently the issue is being caused by a jQuery conflict in the plugin. jQuery conflicts are usually the result of insecure code. However, they’ll continue testing on this and reach out to the plugin developer if needed.

    Have you contacted the plugin developer about this issue? As the issue is caused by a 3rd party plugin those guys would be best placed to support, particularly given that it’s increasingly looking like a jQuery issue. If you have contacted them would you mind sharing their response with us. This would be very helpful.

    Thanks,

    Afzaal
    ————————

    https://ww.wp.xz.cn/plugins/upi-crm-universal-crm-solution/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Upi

    (@upi)

    10 years, 10 months ago

    Hi, and thanks for contacting us.

    First – do I understand correctly that the problem occurs on the Admin pages, and not the actual site ?

    We’ll be happy to do what we can in order to solve the issue… we’ll need a couple of things:

    1. first option – If you’ll share the login/FTP details of your site, we’ll try and solve this on our own.
    2. if you can share the theme you purchased with us, for testing purposes solely, we can try and install it on our servers and try to recreate the problem.
    3. if you’ll provide us with a contact person from the theme sellers, we’ll work with them in order to solve this.

    please let us know which option is best for you, we’ll obviously prefer option 1.

    thanks
    Uri

    Thread Starter latixns

    (@latixns)

    10 years, 10 months ago

    Hello, option 1 works for me. Tell me where can I send you demo admin credentials. The developers from thinkupthemes.com are sure that they’re perfect and Redux-Framework is the best thing in the world ¬¬

    I also have another issue, for you to consider, I cannot define users who can give follow up to leads. In the leads menu, where you can assign them to an user, all WP-users appear even if I modify permissions in user options (Upi User, Upi Admin, None).

    I’ll be expecting the email or way to contact you to send you my credentials.

Viewing 2 replies - 1 through 2 (of 2 total)

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