Issue with this plugin

  • Resolved moonshot056

    (@moonshot056)


    11 months ago

    Hi,

    I am facing a issue with this plugin

    it is duplicating purchase record on meta,

    and also on meta multiple sites are showing to connect up with a single pixel, that’s hilarious.

    • This topic was modified 11 months ago by moonshot056.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    11 months ago

    Hi @moonshot056 – thank you for reaching out!

    Can you share the following:

    • Your System Status report, facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin.
    • Screenshots showing duplicated purchases

    If the Pixel is connected to multiple sites, you can control/remove their access from the Pixel Settings > Traffic Permissions section:

    View post on imgur.com

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    11 months ago

    Hi @moonshot056 – just wanted to follow up and check if you are still experiencing this issue?

    If so, please share your System Status report, facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin, as well as any screenshots showing duplicated purchases to help us troubleshoot the issue further.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    10 months, 4 weeks ago

    Hi @moonshot056 ,

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again if you need any further assistance with the plugin.

    Kind regards,
    Marija

Viewing 3 replies - 1 through 3 (of 3 total)

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