Issue with TripAdvisor connection

  • Resolved Rajat Kr Pandey

    (@rajatdev94)


    9 months, 1 week ago

    It’s happening across all websites – new reviews are not downloading. When trying to connect a new account, it just shows “Your reviews are being downloaded. This process should only take a few minutes.” but it has stayed like that for two days. The issue is only with Tripadvisor; Google reviews are working fine.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Akos from Trustindex

    (@akosti)

    9 months, 1 week ago

    Hi @rajatdev94 ,

    Thank you for reaching out to us!

    Unfortunately, we are experiencing an issues with the download of Tripadvisor reviews.
    Our developers are aware of the situation, and are working hard to get this resolved.

    We’ll let you know once the issue is resolved. Until then, I’ll need to ask for your patience and understanding.

    Best regards,
    Trustindex Support Team

    Plugin Support ViktoriaTrustindex

    (@csigaviki99)

    9 months ago

    Hi @rajatdev94 ,

    I’m reaching out regarding your previous issue with Tripadvisor.

    I’m happy to inform you that our developers have resolved the issue you reported. You should no longer experience the problem – please check on your end too. If you still experience problems, please remove and add the Tripadvisor source again.

    If you do notice anything unusual, please don’t hesitate to reach out, and we’ll be happy to assist further.

    Thank you for your patience and understanding!

    Kind regards,
    Viktoria
    Trustindex Support Team

Viewing 2 replies - 1 through 2 (of 2 total)

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