Issue with User Access

https://streamable.com/jxj88s

URL: https://sethlifehost.com
MySQL Version: 8.0.41
WP Table Prefix: sjr_
WP Version: 6.8.2
Server Name: sethlifehost.com
Cookie Domain: sethlifehost.com
cURL Version: 8.9.1
SSL Version: OpenSSL/3.2.4
CSS path: /home/customer/www/sethlifehost.com/public_html/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 8.2.29
Memory Usage: 92.31MB
Memory Limit: 768M
Max Upload Size: 256M
Max Post Size: 256M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 120 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Google Reviews
Plugin Version: 13.0
Options:
active: 1
page-details: {
“id”: “ChIJsTBHWazvV4YRbK4vffTybEU”,
“name”: “Best in the West”,
“avatar_url”: “https:\/\/lh3.googleusercontent.com\/p\/AF1QipPGOgt2LrHVO7nodSPzafV4VxSZ1De-CSuClzbZ=w900-h900-p-k-no”,
“write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x8657efac594730b1:0x456cf2f47d2fae6c!12e1”,
“address”: “6253 Brodnax Ln, San Angelo, TX 76904”,
“rating_number”: 113,
“rating_score”: 4.9000000000000003552713678800500929355621337890625,
“timestamp”: 0,
“rating_numbers”: {
“1”: 2,
“2”: 0,
“3”: 0,
“4”: 4,
“5”: 107
},
“rating_numbers_last”: {
“1”: 0,
“2”: 0,
“3”: 0,
“4”: 0,
“5”: 0
}
}
subscription-id: 3f6242102
proxy-check:
style-id: 4
review-content:

%reviewer_name%

%created_at%

%text%

PLATFORM_NAME rating score: RATING_SCORE of RATING_SCALE, based on RATING_NUMBER reviews