Issue with version 4.11.13 causing admin whitescreen

  • Resolved Phil

    (@imatoni)


    11 months, 3 weeks ago

    Hello Premium Addons Team,

    after updating to version 4.11.13 of Premium Addons for Elementor, I encountered a complete white screen when accessing the WordPress admin area (/wp-admin). After some troubleshooting, I was able to isolate the issue to this specific version of the plugin. Rolling back to version 4.11.12 resolved the problem immediately.

    At this point, I’m unable to determine whether this is caused by a general issue or a conflict with another plugin. I haven’t changed anything else in my setup.

    Has anyone else reported a similar issue with version 4.11.13?

    I’d appreciate it if you could look into this and provide a fix in a future update.

    Best regards,

    Phil

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abanobakram

    (@abanobakram)

    11 months, 3 weeks ago

    Hello @imatoni

    We are so sorry for the inconvenience you are having.

    Could you please install Query Monitor plugin, update Premium Addons to 4.11.13 and share a screenshot of the error you see?

    Regards

    Thread Starter Phil

    (@imatoni)

    11 months, 3 weeks ago

    Dear Premium Addons Team,

    I wanted to follow up on the issue I reported earlier.

    Today, I installed the Query Monitor plugin and updated Premium Addons for Elementor to version 4.11.13. After doing so, the issue I experienced with the white screen in the WordPress admin area no longer occurred.

    It seems that the problem may have been caused by another plugin, and the issue appears to have been resolved with the update.

    Thank you for your assistance, and please let me know if you need any further information.

    Best regards,
    Phil

    Plugin Support abanobakram

    (@abanobakram)

    11 months, 3 weeks ago

    Awesome, so glad to hear that 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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