Issue with Viewing Sent Emails

  • Resolved mooncow

    (@mooncow)


    2 years, 2 months ago

    Hello everyone,

    I hope you’re all doing well. I’m reaching out for some assistance regarding an issue I’ve encountered with my WordPress/WooCommerce setup.

    Previously, I had my WordPress shop integrated with WP MAIL SMTP, using a Microsoft Exchange email account. This setup allowed me to view all outgoing emails (such as order confirmations or invoices) in my email “Sent” folder, and everything was working smoothly.

    Recently, I migrated my server and switched my email provider. Consequently, I terminated the Microsoft Exchange email account and connected WP MAIL SMTP to the new email provider using the updated server and login details. I successfully received the test email, and customers are receiving their emails (order confirmations, invoices, etc.) as expected.

    However, I’m facing an issue where I’m unable to view sent emails in the “Sent” folder of my email provider. I’m puzzled as to whether this is due to the change from Microsoft Exchange to a different email provider. I find it hard to believe that this is the case.

    Can anyone advise me on how to ensure that emails are being sent properly and how I can view them in my email provider’s “Sent” folder? I’d greatly appreciate any insights or suggestions.

    Best regards, Marco

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    2 years, 2 months ago

    Hi @mooncow,

    Thanks for reaching out! Your issue is related to the recent email provider migration. When setting up email accounts, there are typically options or features to enable the saving of sent emails within the outbox folder.

    Please contact your new email provider for further assistance in resolving this issue. They should be able to provide you with the necessary guidance.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)

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