Issues with 2FA access | ww.wp.xz.cn

Resolved Piermario Orecchioni
(@piermario)

1 year ago

Several of my clients with various websites using Wordfence are reporting to me that they are having trouble logging in the last few weeks. They put in their correct password. They get to the 2FA screen. They put in correct 2FA codes from their authenticator apps. They end up in a loop where they are asked their username and password again.

We checked, and they do have third party cookies enabled for the login page. I also tried to log in with my admin account on those sites. Sometimes I’m also blocked, sometimes I can get in.

Some clients have tried using their recovery codes at the 2FA point. Sometimes that works, sometimes that doesn’t.

As this is now affecting multiple sites, I’m concerned this is a Wordfence thing. I also see some similar posts here, so it’s not just us. Can Wordfence please look into this, and let us know when this can be fixed?

Thank you.

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Plugin Support wfpeter
(@wfpeter)

1 year ago

Hi @piermario, thanks for your message.

If you’re using the default WordPress or WooCommerce login and it’s occasionally rejecting 2FA without returning an error on the front-end, it may be best to look at one of the affected sites’ configuration.

So that we can see the URL, platform, and plugins in-use please could you send a site diagnostic to wftest @ wordfence . com directly from the link at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here again after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,
Peter.

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1 reply
2 participants
Last reply from: wfpeter
Last activity: 1 year ago
Status: resolved