• Resolved qtmedia

    (@qtmedia)


    Hi,

    It has come to my knowledge that this plugin does not work with the block editor, and in that case the local pick up points does not work. As a physical store, with now going online, that is just a no-go. Are there any hopes in the future for this?

    Question two; it seems like the partly payment module to add to products does not work (does not work when activate in the settings, and does not work if echoing the do_shortcode() directly in the content-single-product.php-file in WooCommerce.

    Best regards
    John

    • This topic was modified 10 months, 3 weeks ago by qtmedia.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support alexanderwiden

    (@alexanderwiden)

    Hi,

    You’re correct that the gateway unfortunately does not support the block editor and require the checkout shortcode instead. However you should still be able to use the shipping option “Local pickup”, is that not working on the checkout page?

    Regarding the part-payment-module it will only show up if you’re using a supported currency (SEK/NOK/DKK/EUR) and the price is high enough for Svea to offer partly payments. In SEK the minimum amount is around 500 in our development environment. Please note that this could differ on other merchant accounts.

    Best regards

    Thread Starter qtmedia

    (@qtmedia)

    Thanks for the information and quick response!

    Regarding #1, Local shipping-page is blank (in Woo-admin), with no possibility to edit details. However, if I change to block editor again, the settings page work – but of course; Svea does not work. Image of WP-admin:

    Regarding #2: Using NOK, product cost is 3.490,–, URL: https://www.sor-tre.no/butikk/produkt/bryggetrapp-badestige/ I have insertet it in the code (and also activated in the Svea settings. Image of code:

    Best regards
    John

    Plugin Support alexanderwiden

    (@alexanderwiden)

    Hi,

    Regarding #1: The shipping page should not be blank regardless of block editor or not. Is the admin encountering any JavaScript and/or PHP errors perhaps?

    Regarding #2: That cost should be enough to trigger a partly payment. It could be that Svea isn’t offering any partly payments in your case. My best recommendation would either be to contact Svea to see if there is a limitation or reach out to our official support ([email protected]) and provide us with an admin user to further debug.

    Thread Starter qtmedia

    (@qtmedia)

    Thanks again!

    #1: The shipping page is missing completely from the menu, if I have the block mode for checkout enabled. And it’s there when I disable the block checkout, and use the old shortcode instead. But, then – I test this on another site we are setting up (different theme: Flatsome), and there is the excactly same error. There is no errors, after setting debug to true in wp-config.php. No JS errors after what I can see in the console (both sites).
    #2: Maybe. Just using the test environment, and I thought it should work with test credentials as well (Norwegian market)?

    Plugin Support alexanderwiden

    (@alexanderwiden)

    #1: Are you seeing any errors in WooCommerce > Status > Logs > fatal_errors_[date]? (The file only exists if a fatal error has ever occurred). I did a quick test with Flatsome which did work for us. Does the setting page work again if you disable Svea Checkout for WooCommerce?

    If not I’d say that there is something in your specific environment that is causing some kind of conflict. It could be on the server, a plugin, a theme or similar.

    I did already mention it but If you want us to debug deeper you could reach out to our official support ([email protected]) where we can ask for more sensitive details.

    #2: If you’re using the “public” test credentials I’d say that it should show up. However if you were given your own test credentials it could be a matter of settings on that account which only Svea could address.

    Thread Starter qtmedia

    (@qtmedia)

    #1: No erros seems to be related, as far as I can see. I will send you an email, and we will of course pay for get this to work.

    #2: It’s public test credentials provided by Svea.

    Plugin Support alexanderwiden

    (@alexanderwiden)

    I see, it seems like it would be all fine but we’ll have a look.

    Our support for Svea-related issues is free of charge so no need for payment!

Viewing 7 replies - 1 through 7 (of 7 total)

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