• im getting the below alert message while trying to import users

    Row number 2 does not have the same columns than the header, we are going to skip

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Javier Carazo

    (@carazo)

    @tamilselvanp94,

    It seems your CSV is bad formed.

    Please check it and try again.

    I always recommend Libre Office to manage CSV files.

    I’m having the same problem, but the CSV was formatted by this plugin itself.
    I installed and extracted it on the same plugin with WP 5.3.3 and now install is on a fresh install with WP 5.3.3 (and no plugins other than WP Maintenance Mode) and it gives the same error.

    Plugin Author Javier Carazo

    (@carazo)

    @entreevous,

    Have you tried to make a smaller export file (filtering by role or date?

    Have you tried to import the example files you can get in “Documentation” tab?

    There are only 238 users total….

    I loaded it into a CSV editor and it tells me that “WARNING – Your first line has 206 columns but these lines do not: 2,3,4,5,6”

    So something is wrong with the export function of the plugin.

    is your output function properly padding blank columns in the extracted rows to they match the header row?

    I think you have an export issue when the Events Calendar from Modern Tribe in installed on the WP instance. I am seeing the defects occurring in the fields introduced in the user table my the plugin.

    Plugin Author Javier Carazo

    (@carazo)

    @entreevous,

    Thanks for debugging. Could you try to explain how can we detect the issue to try to solve it?

    It looks like the problem is in the export, your routine is not dealing with any commas in meta fields. You should probably encapsulate those tags within a pair of double quotes.

    Plugin Author Javier Carazo

    (@carazo)

    Can you send me an example? Some dummy data that has no privacy problems.

    We need to see how it works to see how to solve those problems.

Viewing 10 replies - 1 through 10 (of 10 total)

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