Issues with Woocommerce

  • Virginie FAVRAT

    (@vfavrat)


    1 year, 3 months ago

    Hello !

    I notice several big issues with this plugin and Woocommerce.

    1. When someone orders and pays, the status of the order is “Pending payment” due to the shopper (and not the client) does not paid the shipping yet.
    2. If the shopper does not pay the shipment quickly, the status of the order becomes “Cancelled”.

    Please could you fix these issues ? Or explain me how shall I fix it for my site ?

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jairo Ochoa

    (@jairoochoa)

    1 year, 3 months ago

    Hi @vfavrat

    If an order is not payed the status changes from Pending to Cancelled so the stock can be released and anybody can buy the products.
    Check Woo > Settings > Products > Inventory. There you can see the minutes before an order is cancelled.

    Thread Starter Virginie FAVRAT

    (@vfavrat)

    1 year, 2 months ago

    Hello,

    I think you did not understand what I said. Sorry, but I am French and probably do not write fluent English.

    I will try to explain with an example.

    Without Packlink Pro plugin

    1. 11:00 M. Client makes an order on my website and pays it. The status of the order is “Processing“.
    2. 17:00 I pay the shippment on Packlink Pro and send it. I edit the order on my website and choose “Completed“.

    With Packlink Pro plugin – situation 1

    1. 11:00 M. Client makes an order on my website and pays it. The status of the order is “Pending payment“.
    2. 11:15 I pay the shippment on Packlink Pro. The status of the order becomes “Processing“.
    3. 17:00 I send it. I edit the order on my website and choose “Completed“.

    With Packlink Pro plugin – situation 2

    1. 11:00 M. Client makes an order on my website and pays it. The status of the order is “Pending payment“.
    2. 11:30 (I do not pay the shippment on Packlink Pro immediately) the status of the order becomes “Canceled“.
    3. 17:00 I edit and choose “Processing” to have the real stock.
    4. 17: 05 I pay the shippment on Packlink Pro and send it. I edit the order on my website and choose “Completed“.

    As you see the status of the order is wrong with the Packlink Pro plugin.

    “Pending payment” does not update the stock and it is a big problem.

    “Canceled” send wrong informations to the customer.

    Could you correct these bugs ?

    Tank in advance.

    Jairo Ochoa

    (@jairoochoa)

    1 year, 2 months ago

    Bonjour @vfavrat

    Don’t worry of being French, at least you can speak more than one language.
    I’m not from Packlink Support, just trying to help.

    Yes, plugin have some weird behaviour sometimes.
    In my case Packlink changes the status of the orders:
    – firstly when the label is created to Shipping in progress (a custom status created by me)
    – secondly to Complete when the parcel is delivered
    I would said that I’ve decided the statuses.
    Please check Packlink Setings and I think that it should be a table where to match Packlink statuses to WooCOmmerce statuses

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issues with Woocommerce’ is closed to new replies.