Issues with Woocommerce plugin connection

  • dilljone

    (@dilljone)


    3 years, 2 months ago

    Howdy,

    I have a Learnpress course and recently enabled the woocommerce checkout plugin. Unfortunately, I have been having numerous issues with users not receiving course access after purchase.

    Courses are purchased as a single product through my woocommerce shop. Most recently, the order status went to confirmed in WooCommerce, however, no order was pushed to learnpress and the user did not have access to the course. I was able to fix it by manually “regenerating download permissions” via WooCommerce and only then was an order created in LearnPress.

    What do I need to do so this process it automated in the future? I am unsure why this is happening and I have followed the tutorials listed on the Learnpress site.

    Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Support brianvu-tp

    (@briantp)

    3 years, 2 months ago

    Hi,

    Because you use our premium add-on so please create a ticket on our support system, our developer will check and fix it for you. This forum only support for LearnPress plugin, not for the theme.

    Thanks

Viewing 1 replies (of 1 total)

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