It does not receive data from Google Analytics.

  • Resolved estherramos

    (@estherramos)


    6 months, 3 weeks ago

    I have the Google Analytics tracking ID installed in the Header section, however, I haven’t been receiving any website traffic for the past few days.
    It was working fine before, but after an Astra theme update, it was deleted and I had to re-enter it, but it’s still not registering.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    6 months, 3 weeks ago

    Thanks for reaching out @estherramos. From the checks I performed on your site I can see a Google Analytics snippet is firing as expected. See this screenshot from checking your site using the tagassistant.google.com service.

    Note that this isn’t a Site Kit placed snippet, and I don’t see any trace of the Site Kit plugin active on your site. We’re limited to plugin related support topics here in the Site Kit forums, but do feel free to give the plugin a try if you wish. It can be used as an alternative to manually placing the snippet. You can also reach out in the Google Analytics Help Center for Analytics configuration or reporting queries if not using Site Kit.

    Let me know if you have any questions with the above. Thank you.

    Thread Starter estherramos

    (@estherramos)

    6 months, 3 weeks ago

    Solved. Thank you very much, @jamesosborne

    Plugin Support James Osborne

    (@jamesosborne)

    6 months, 3 weeks ago

    Glad to hear it @estherramos, and appreciate the update. Be sure to reach out should you have any further queries.

Viewing 3 replies - 1 through 3 (of 3 total)

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