Hi @wattsyourwebsite,
Thank you for contacting us! After checking your site, I’m seeing the error “No posts available for this Facebook ID.” This usually indicates an issue with the feed configuration or the connected Facebook source.
Please try the following steps:
1. Create a new feed
- Go to WordPress Dashboard → Facebook Feed → All Feeds
- Click Add New and create a new feed for the Facebook page
- If the new feed displays posts correctly, copy its shortcode and replace the current shortcode on your page
2. Reconnect the Facebook source
- Go to WordPress Dashboard → Facebook Feed → Settings → Manage Sources
- Delete the current source by clicking the trash can icon
- Click Add Source and go through the connection process again
If the issue persists after trying the steps above, please open a support ticket using our form here so we can investigate further. When submitting the ticket, be sure to include your System Info, as that will help us identify the root cause more efficiently.
Kind Regards,
Hi there,
I have followed your option #1 and now it appears on this page:
https://balilawnbowls.com/gallery/
However as you can see there are no images coming through.
However on the actual Facebook Page each Post has an image:
https://www.facebook.com/people/Belibis-Bali-Lawn-Bowls/61586094099270/
Hey @wattsyourwebsite,
I’m glad to hear the posts are showing correctly. Regarding the image you mentioned, this is a limitation of the free version of our plugin. As noted in the plugin description here: https://ww.wp.xz.cn/plugins/custom-facebook-feed/, media such as images and videos are available only in the Pro version.
If you’d like to learn more about the additional features included in Pro, you can find more details here: https://smashballoon.com/pricing/facebook-feed/.
Please let me know if you have any other questions. I’ll be happy to help.
Best regards 🙂
