• Resolved alexgarper

    (@alexgarper)


    Hi.
    I install the plugin (on WP 4.9.8 + Woo 3.4.5) and the site crashes (i should delete the plugin by FTP). Any idea about what is going on?
    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jose Conti

    (@jconti)

    Did you see any message screened? Or maybe you can check server or account hosting logs please?

    Thank you

    Thread Starter alexgarper

    (@alexgarper)

    After install i found HTTP ERROR 500 till i delete the plugin folder by FTP.
    And no errors in error_log (if i’ve understood correctly, and if is that what you mean)
    Does the plugin work on PHP 5.6? (Because now i see this version running on server)

    Thank you!

    Plugin Author Jose Conti

    (@jconti)

    Yes, the error_log and yes, it works with PHP 5.6

    Do you know if you should give permission to files and directories? The plugin needs to create some directories and files when it is activated.

    Thread Starter alexgarper

    (@alexgarper)

    I don’t think i should give permissions (other plugins are allready working). The point is that in this hosting (because now i’ve tryed in other hosting with a different WP, and your plugin works) it crashes the site even before to activate it…
    Any other advice?
    thanks again

    Plugin Author Jose Conti

    (@jconti)

    Umm, I think you should give a temporal 777 permissions to wp-content folder. I not sure, but I think that the problem is when the plugin try to create files and folders.

    Only some plugins needs to create folders or files.

    Thread Starter alexgarper

    (@alexgarper)

    it looks like you are on the correct way, i did it, and now the site doesn´t crash when i install it, only when i activate it….please, any other idea?, permissions on other folders? wich ones, please?

    Thread Starter alexgarper

    (@alexgarper)

    The problem was the theme i was using…i changed to another one and the plugin works.
    Thank you very much for your support and for this useful plugin

Viewing 7 replies - 1 through 7 (of 7 total)

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