It doesn’t work on desktop

  • Resolved Carlos Serra

    (@carsermil)


    1 year, 9 months ago

    I just discovered this plugin on a client’s website and I noticed that the link doesn’t work on the desktop version, it doesn’t take you to the app or the web version. It works fine on the mobile version.

    I hope you can help me. Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author seramo

    (@seramo)

    1 year, 9 months ago

    Hi @carsermil

    Try other modes in the settings section.

    Your issue might be resolved with the “API” option because it uses the default WhatsApp API.

    In future versions, it might be possible to select the type of link for desktop and mobile modes.

    Thread Starter Carlos Serra

    (@carsermil)

    1 year, 8 months ago

    Ok thanks, I’ll try it
    Creating an event in GTM for WhatsApp and looking at what variable I can take, I realized that on the home page and on some pages the link is web.whatsapp.com/send?phone=436000000&text and on other pages it is whatsapp://send?phone=+346000000&text, why is that? In the configuration I have it configured with “WhatsApp Web”

    How do you have it configured in GTM?

    Plugin Author seramo

    (@seramo)

    1 year, 8 months ago

    Web link is not valid in mobile mode, it switches to the second format.
    The structure is the same on all pages, but your caching plugin may have an issue causing this problem.
    You can check the exclusion rules of this plugin in the cache settings.
    For tracking in Google Tag Manager, you can also use ids or classes.

    You can use the button ID, like id="simple-chat-button--button".

    Thread Starter Carlos Serra

    (@carsermil)

    1 year, 8 months ago

    Thank you very much, I will try what you say.

Viewing 4 replies - 1 through 4 (of 4 total)

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