It is not working

  • K3on

    (@0xk3on)


    2 years, 11 months ago

    I like the UX but unfortunately it is buggy and not working correctly.

    I set up automation for pending orders and it just send 1 email. It should send reminders everyday until the pending order status changes.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Tomasz WP Desk

    (@tomaszwp)

    2 years, 11 months ago

    Hello @0xk3on

    Thanks for the rating.

    We do our best to correct the errors that are reported to us. Some are fixed within hours and others await major updates (then we list available workarounds if possible).
    ShopMagic – together with its add-ons – creates a complicated tool and we realize that there is still some work ahead of us to make it free of shortcomings.

    Please let me know if you have reported a bug to us on this support forum that we have not addressed – I will check it out.

    As for the reported problem with automation for pending orders – I am afraid it is not a bug. This is an automation based on changing the order status. This is the trigger that allows the plugin to send an email. There is no trigger if the order status has not changed. This is how all automations based on status changes work. There are no intermediate triggers between status changes.

    Thread Starter K3on

    (@0xk3on)

    2 years, 10 months ago

    If I want to send an email for a “pending” orders, that email should be sent in an interval until its status is not “pending” anymore. Otherwise this is not an automation! There is a logic error :/

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    2 years, 10 months ago

    Hello @0xk3on

    I will submit this as an idea for a new feature for this kind of automation.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘It is not working’ is closed to new replies.