iThemes not making automatic backups

Hello there,

iThemes is no longer making automatic database backups since february 3rd. It’s currently set to save backups locally and via email, and it’s doing neither. Making local backups manually does work (via the button in the database module), but then it doesn’t send an email.

What I’ve tried so far:
– Disabled and enabled the Database Backups module
– Changed settings inside the Database Backups module

– Enabled the debugging tool (via wp-config.php)
On the debug page I reset the ITSEC_Scheduler_Page_Load.
At the bottom it says the backups are not on a schedule. Only the digest is, and I’m receiving the digests just fine.
Backup settings on the debug page:

{
    "all_sites": true,
    "method": 1,
    "location": "<path to backups>",
    "retain": 0,
    "zip": true,
    "exclude": [
        "itsec_lockouts",
        "itsec_temp"
    ],
    "enabled": true,
    "interval": 1,
    "last_run": 1613658025
}

The settings section on the debug page tells me automatic backups are activated.
The notification section at the bottom of the debug page tells me there is no schedule set; ‘Last Send’ and ‘Next Send’ are blank, ‘Schedule’ says ‘none’.

//Update//
When I set it to ‘Email only’ I now do receive an email with the backup.
When I set it to ‘Save locally and email’ it only makes a local backup, no email.

Thanks.

• This topic was modified 5 years, 3 months ago by multilunchbox.
• This topic was modified 5 years, 3 months ago by multilunchbox.