Hi @memphixweb,
Glad you reached out. This PayPal error is a bit of a tricky one because it tends to be very vague, and our team hasn’t been able to replicate a reason behind it. I do have a couple tips we can try:
My first suggestion is to disconnect and reconnect the PayPal connection. PayPal can be finicky at the best of times, and jump starting the connection is often the best thing to do.
If that does not work, another workaround that has worked for a handful of users has been to use a different donation form template, but for others, no templates work.
It would be helpful for me to see your error logs, just in case GiveWP was logging errors for those donation attempts. You can do this by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.
From there, you’ll see a list of things that have been happening on your site. Look for errors that are PayPal related. When you see one, click the eyeball icon next to it to open up a detailed view. Copy/paste that error code, and send it along to me.
Let me know if you have any questions along the way, I’m happy to help!
Neither worked, there is no data in the logs.
Hi @memphixweb,
I’m doing a little digging on the error you sent, but it looks like Private Bin deleted the information, I can’t access it today. Could you resend that so I can keep working here?
Thanks so much!
Hi @memphixweb,
It’s been a bit since I’ve heard back, so I’m marking this as resolved for now, but if you have questions you can reply here and I’ll hop right back in!
