Jetpack 403 Error | ww.wp.xz.cn

Resolved jenniferplanifypro
(@jenniferplanifypro)

1 year, 2 months ago

Hi there, since yesterday I can’t access my wordpress site and backend anymore. It always shows up as a 403 error screen. I would need Jetpack to be working again.

Could someone help check the server logs, reset Jetpack’s connection end, and fix any Nginx/permissions issues causing the 403?

The support chat isn’t responding anymore. They have tried recalling and bringing back an older version which also didn’t work due to the Jetpack error..

Thank you!

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Reynier (a11n)
(@reynierc)

1 year, 2 months ago

Hi @jenniferplanifypro

Thanks for reaching out and I’m sorry to hear that you’re experiencing a 403 error, which is preventing you from accessing your site and the Jetpack features.

Based on the site profiler here, we’ve noticed that your site blog.planifypro.com, is hosted with WordPress.com. For issues like this, it would be beneficial to reach out to WordPress.com support directly as the folks there would be equipped to troubleshoot server related requests.

To get in touch with WordPress.com support, please follow this guide: https://wordpress.com/support/help-support-options/#how-to-contact-us

You may also provide a link to this forum thread for more context.

Viewing 1 replies (of 1 total)

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403 error

1 reply
2 participants
Last reply from: Reynier (a11n)
Last activity: 1 year, 2 months ago
Status: resolved