Jetpack 9.7 Update Incomplete

  • Resolved dorea.hardy

    (@doreahardy)


    5 years, 1 month ago

    I ran the update for the newest update and got the error message that it was incomplete. When I try to uninstall, I get an error that there is a critical error and it cannot uninstall.

    I’ve disabled the plugin for now, but I sure would like to know what’s going on.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dorea.hardy

    (@doreahardy)

    5 years, 1 month ago

    Additional Info:

    WordPress Version: 5.7.1
    Current Theme: Pavilion (version 1.25.7)
    Current plugin: Jetpack by WordPress.com (version 9.6.1)
    PHP Version 7.4.15

    Error Details: An error of type E_COMPILE_ERROR was caused in line 87 of the file /wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php
    Error message: require(): Failed opening required /wp-content/plugins/jetpack/vendor/automattic/jetpack-roles/src/class-roles.php (include_path=’.:’)

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    5 years, 1 month ago

    I’m sorry to hear you’ve run into issues.

    It looks like the plugin may be missing some files after the update, most likely because something interrupted the update process.

    Could you try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin from scratch?

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

    Thread Starter dorea.hardy

    (@doreahardy)

    5 years, 1 month ago

    That appears to have resolved the issue! Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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