Hi Mary,
From your message, it looks like Jetpack is currently connected with your site but not with your WordPress.com account. Publicize feature need connection to WordPress.com. Jetpack will work even without connecting it with a WordPress.com account but only with limited features.
More info can be found here: https://jetpack.com/support/why-the-wordpress-com-connection-is-important-for-jetpack
In order to connect Jetpack with your WordPress.com account, please go to Jetpack > Dashboard in the WP-Admin area, scroll down to Connections, and click Connect your WordPress.com account.
Image link: https://d.pr/i/XEgXKg
Let me know how it went!
If you get any issues after connecting to WordPress.com, we can further investigate this, but we will need your site URL.
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thread Starter
marywt
(@marywt)
Hi Animesh,
Yes that is exactly the problem!
But as I said I have been to settings> Publicize and tried to connect but get the message that ‘something went wrong’ and the ‘try again’ button. It will not connect to wordpress.com.
I have successfully connected and publicized on other sites so know how it shoulf work but it is not doing so.
I ran the online debugger for Jetpack and it says everything is ok.
To recap:
When I try to activate Publicize I get an error message but if I use the ‘try again’ button it tells me it has connected to WordPress.com but it hasn’t.
If I refresh the screen I am taken back to start again trying to connect.
If I go to wordpress.com my site does not appear in the list of my sites. However, very oddly, I am already logged into wordpress.com so Jetpack must have connected somehow.
Today’s update of Jetpack has not solved the problem.
The screen shots can be seen here
https://solarpunk-sidmouth.vgsidmouth.co.uk/connection-problems
Thanks, Mary
Hello @marywt,
Thanks for the follow-up and the recap. Have you tried what Animseh suggested earlier? I trust it didn’t work as you shared the screenshots.
I checked your account and I was able to see what you mean. The trouble I suspect is happening here is that the system is somehow “confused” as you managed to connect Jetpack by using a WordPress.com userless connection, then now we need to tie a WordPress.com account to enable the Publicize features.
Could you try the login and connection steps from very scratch by using a different web browser? This way, you can log in to WordPress.com by using the evgs2018 account, then connect Jetpack from your wp-admin, always by using the vgs2018 account.
Let’s see how it goes and what you find out, and we’ll take it from there.
Look forward to your reply, and thanks in advance for your cooperation in sorting that out with us!
Thread Starter
marywt
(@marywt)
Hi Stef,
Thanks for the quick response.
As I said, if I try going through the Publicize steps, use ‘try again’ and get the message shown on the link with the little green flag saying I am successful AND then go to wordpress.com I am already signed in so something is connecting somehow.
My host is Ionos and they put an ‘assistant’ on which I usually disable for sites. I have tried connecting with it enabled and it makes no difference. It is not a plugin conflict as I have disabled them all to no avail.
I did as you suggested and used Chrome instead of Firefox and have been successful.
When I look at the site in Firefox it shows that I am connected now, so everything is fine as far as I am concerned but it looks as though you have a problem seeing that firefox is so popular.
If there is anything I can do to help please let me know.
Can you please remove my wordpress account name from the post above, I will be taking down the page with the pictures soon so if you need to see them again I’ll send them privately.
Thanks very much for the help, Mary
Hi Mary
Glad to hear that using Chrome was successful.
We haven’t been able to reproduce this issue while testing in Firefox, but we’ll keep an eye out for any similar reports in case there’s something we need to investigate further.
Can you please remove my wordpress account name from the post above, I will be taking down the page with the pictures soon so if you need to see them again I’ll send them privately.
I’m afraid posts cannot be edited unless there’s a security issue such as including an email address or password. Your username is not sensitive data so it won’t be removed as per the forum guidelines:
https://ww.wp.xz.cn/support/forum-user-guide/faq/#my-post-shows-up-on-a-search-for-my-domain-will-you-delete-my-post-or-my-link
Let us know if you need anything else.
