Jetpack automatic reset

  • Resolved jiths

    (@jiths)


    5 years, 7 months ago

    I’m not sure what happened, all of a sudden all the options which were selected before on jetpack found to be unselected, like fresh install of the plugin. I found it when I couldn’t see the notification bubble on the top right. Also, the top post and page widget is throwing an error. I have turned on the site stats and other options I was using. But still, I am not able to receive notifications for comments made on my blog. Interestingly, some of the replies to my comments appear on my notification tab. Though I might suspect that it has happened because of the new update, but I found this issue just 3 days ago. So any expert opinion on this issue? How can I bring back my comment notification on to my dashboard top right part?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor James Huff

    (@macmanx)

    5 years, 7 months ago

    I don’t see what could have cause this, but I do see that Notifications is currently disabled on your site.

    Make sure it’s enabled from the All Modules view: https://jetpack.com/support/control-jetpack-features-on-one-page/

    Thread Starter jiths

    (@jiths)

    5 years, 7 months ago

    Thank you @macmanx
    I have enabled notifications from the modules. I know you have already mentioned, but can you think of any reason why all the settings got unchecked as if it was reset? I haven’t updating anything in that week. And the only plugin that probably got updated during that time was Jetpack. But I found this issue after a few days of this update. SO I really can’t think of a reason why this would have caused.

    Plugin Support KokkieH

    (@kokkieh)

    5 years, 7 months ago

    Hi there,

    I can’t think of any reason either. The only ways I know to completely reset Jetpack like this is to uninstall and reinstall it, clearing the options from the database manually, or using a plugin to do that.

    We also haven’t had any other reports of this, so it appears to be specific to your site. But we’ll keep our eyes open for any similar reports.

    Thread Starter jiths

    (@jiths)

    5 years, 7 months ago

    I forgot to mention that there is one more error on my site after this incident.

    I had the Top Posts and Pages widget on the side bar. THis is now giving an error.
    I understand for this to work, site stats is needed. I have activated site stats among other options after I noticed the issue. Though the widget still gives this error.

    “No ‘Jetpack_Top_Posts_Widget’ widget registered in this installation.”

    Plugin Contributor James Huff

    (@macmanx)

    5 years, 7 months ago

    Make sure that the Extra Sidebar Widgets module is active at https://jetpack.com/support/control-jetpack-features-on-one-page/

    Thread Starter jiths

    (@jiths)

    5 years, 7 months ago

    Thank you for your help. These issues are sorted out by following your instructions.

Viewing 6 replies - 1 through 6 (of 6 total)

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